Investing in a set of security, or roller shutters can be a life-changing step. With one purchase, you’re making it easier to get better sleep, reducing your overheads and protecting your home, its contents, and your loved ones. When one product offers so much — noise and light reduction, storm and bushfire protection, increased security — it’s important to top off your investment by working with a great company that makes the whole process a pleasant experience. Here’s what you can expect in terms of customer service from a reputable company:
Prompt responses to your queries
The first sign of a good experience with a potential service provider is if they answer your messages promptly. Good businesses manage your expectations if they’re unable to attend to your needs immediately. For example, even if no-one’s able to pick up the phone when you ring, the voicemail service would let you know when you could expect them to return your call.
A courteous, professional and warm reception
Reaching out to someone can be daunting, especially when they’re strangers. That’s why a reputable company will always go out of its way to make you feel welcome from the first moment. You could expect the business to be friendly, but retain a professionalism that never makes you feel uncomfortable. Here at Half Price Shutters we’ve been known to whip out the tea and biscuits when the visit calls for it!
A good quality product
Even the best of customer service won’t excuse a substandard product. When it comes to roller shutters, it’s a good idea to confirm any warranties up front. This is a great way to see if the company believes in what it’s selling and to guarantee its made with top quality materials. At Half Price Shutters, we back our work with a warranty because we know you’ll be able to reap the rewards of your investment for years to come.
It’s time to check out how your chosen company would go about fulfilling your order — before you commit! An experienced team will be able to give you a clear idea of the process and how long it can be expected to take. They’ll be determined to ensure you’re inconvenienced as little as possible, and that means respecting your time.
Efficient after-sales service
The innocent days of social media use are long gone. If you’re living alone it’s important to think carefully about what you share on social media, and with whom. Burglars are known to scan social media when looking for easy targets, so keep your holiday plans or the fact that you live alone off your platforms. Here it’s better to be the mysterious stranger you always dreamed of!
If you’ve come this far, you’re doing well. But to avoid unexpected troubles, it’s worth asking what you can expect from the company if something goes wrong. With an expertly installed set of roller shutters, you’re more likely to need a little bit of routine maintenance rather than an emergency repair. However, it’s still important to know if you can call on the same team that installed them for you. A good company would gladly do so!
If it’s time to choose your service provider and any of these things are missing, it’s a red flag — proceed with caution! In Perth, roller shutter companies are springing up like mushrooms after a rain, so it’s especially important to work with one that delivers the service you’re looking for.
Everyone’s needs are different, but if you appreciate attentive service, a fair price and a quality guarantee, then Half Price Shutters is for you. We’ve been in the business for over 20 years, and would be happy to chat with you about how to get the most out of your roller shutters — check out the link below for a quick visual guide! Prefer to talk to someone straight off the bat? Contact us to get your questions answered and to arrange a free, no-obligation quote.